Return and Refund Policy

Last updated: November 2025

Thank you for shopping at PrimePickz Deals. We want you to be satisfied with your purchase and we understand that sometimes a product may not be a perfect fit. This Return and Refund Policy explains how returns and refunds are handled.

1. General Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it.

• It must be unworn or unused, with all original tags.

• It must be in the original packaging.

• You must provide a receipt or proof of purchase.

To start a return, contact us at:
primepickzdeals@gmail.com

Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time regarding returns or questions about your order at:
primepickzdeals@gmail.com

2. Return Shipping Costs

Unless the return is due to an error on our part (wrong item shipped, defective or damaged item), the customer is responsible for:

• the cost of return shipping; and

• properly packaging the item for return.

We do not provide prepaid return labels in most cases. If a prepaid label is provided in a specific case, the cost of return shipping may be deducted from your refund.

A small processing fee (currently USD $3 per order) may be deducted from the refund to cover handling and processing.

3. Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if:

• the item is defective,

• the item is damaged, or

• you received the wrong item,

so that we can evaluate the issue and correct it.

In these cases, we may:

• replace the item,

• send missing items, or

• issue a refund, depending on availability and the specific situation.

Claims for damaged, defective, or incorrect items should be reported within 72 hours of delivery.

4. Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

• perishable goods (such as food, flowers, or plants);

• custom products (special orders, custom-made or personalized items);

• personal care goods and hygienic items (such as some beauty, health, and intimate products);

• hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about a specific item and whether it is returnable.

We also do not accept returns on:

• sale items, and

• gift cards.

5. Exchanges

We do not process direct exchanges.

The fastest way to get the item you want is:

1. Request a return for the item you have.

2. Once your return is accepted and processed, place a new order for the new item.

6. European Union – 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right, under applicable EU consumer law, to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To exercise this right:

• The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

Unless otherwise required by law, return shipping costs in the EU cooling-off period may still be your responsibility.

7. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected.

If approved:

• Your refund will be issued to your original payment method (for example, credit card or PayPal).

• Refund processing time on our side is normally within 10 business days after receipt of the returned item.

Please remember:

• Your bank or credit card company may take additional time to post the refund.

• We do not refund original shipping charges, except where required by law or in cases of our error.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
primepickzdeals@gmail.com