Shipping Policy PPD

SHIPPING POLICY – PRIMEPICKZ DEALS

Last updated: November 2025

1. Order Processing Time

All orders are processed within 3–5 business days.
Our team always aims to ship orders within 24–48 hours, but processing times may vary depending on order volume.

Orders placed after 11:00 AM (EST) on Saturdays will be processed the next business day (usually Monday).

Processing time does not include weekends or holidays.

2. Shipping Timeframes

PrimePickz Deals partners with multiple international warehouses and suppliers. Because of this, delivery times may vary based on product availability, destination country, and courier conditions.

Typical delivery estimates:

United States: 10–20 business days
Canada: 12–25 business days
Europe: 10–25 business days
Australia & New Zealand: 10–25 business days
Latin America & Other Regions: 15–35 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Delays (IMPORTANT)

Once your order has been shipped, delivery times are beyond our control.
Delays may occur due to:

Customs inspections
Carrier delays (USPS, UPS, FedEx, DHL)
Weather conditions
Global logistics congestion
Holiday seasons
Incorrect or incomplete addresses
Local courier policies

PrimePickz Deals is not responsible for delays caused by third-party carriers.

4. Tracking Information

Tracking numbers are provided for all shipped orders.
Please allow 3–7 business days for tracking updates to start appearing in the system.

International packages may show intermittent updates, which is normal during transit.

5. Incorrect Address Disclaimer

The customer is responsible for providing an accurate shipping address at checkout.

If a package is returned due to:

incorrect address
incomplete address
failure to pick up the package

→ the customer is responsible for reshipping fees.

PrimePickz Deals is not responsible for lost packages due to address errors made by the customer.

6. Package Marked as “Delivered”

If the carrier marks the package as Delivered, but you did not receive it:

You must contact the carrier directly
File a claim with USPS/UPS/FedEx/DHL
Verify address with neighbors or property management

PrimePickz Deals does not issue refunds for orders marked as delivered.

7. Lost or Stuck Shipments

If your package shows no movement for 15 business days, contact us at:
📧 primepickzdeals@gmail.com

We will:

contact the supplier
request an investigation
reship the order OR offer store credit

Refunds are not available for stalled tracking until the investigation is completed.

8. Return Policy

If you need to return a product, here are the rules:

✔️ Returns accepted within 7 days of delivery

✔️ Customer pays for return shipping

✔️ A $3 processing fee is deducted from the refund

✔️ Tracking number must be provided

✔️ Items must be new, unused, and in original condition

❌ Custom logo products are not returnable

❌ Sale items are not returnable

Refunds are issued to the original payment method within 10 business days of receiving the returned item.

Shipping fees are non-refundable.

9. Incorrect, Missing, or Damaged Items

Any issue must be reported within 72 hours of delivery.

To file a claim, email:
📧 primepickzdeals@gmail.com

Include:

order number
full name
photo of packaging
photo/video of the item received

We will replace or reship the item free of charge when applicable.

10. Chargeback Protection Clause

By purchasing from PrimePickz Deals, you acknowledge:

Chargebacks filed for shipping delays, tracking not updated, or international logistics issues will be disputed with evidence of shipment and delivery attempts.
You agree to contact us first to resolve any issues before opening disputes or chargebacks.

11. Questions

For any shipping-related questions, email us at:
📧 primepickzdeals@gmail.com